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Comunicarea cu oamenii dificili – Roberta Cava
-10%
Comunicarea cu oamenii dificili – Roberta Cava
Original price was: £10.20.£9.15Current price is: £9.15.
Te poti intalni cu oameni dificili la orice pas: bolnavi inchipuiti, sabotori, barfitori, „bombe cu ceas“, zeflemitori… Sa ii ocolesti nu este intotdeauna o solutie. Roberta Cava iti propune cateva abilitati de comunicare cu ajutorul carora vei putea face fata cu brio oricarui astfel de om: parafrazarea, feedbackul, cunoasterea limbajului nonverbal, ascultarea si tehnica discului stricat.
Roberta Cava a adaugat noi idei si strategii referitoare la probleme precum bullying-ul la locul de munca, demotivarea si conflictele de personalitate. Autoarea prezinta numeroase dificultati care pot aparea la serviciu si metode eficiente de a le rezolva, pentru ca relatiile dintre sefi, colegi si clienti sa fie cat mai armonioase.
Invata sa relationezi cu oamenii irascibili, nepoliticosi, nerabdatori si agresivi, fara sa-ti pierzi cumpatul!
Autorul lucreaza in domeniul resurselor umane din 1974. Tine seminare peste tot in lume, abordand tematici ce vizeaza in principal domeniul dezvoltarii personale si a carierei , dar detine si companii de training in SUA, Canada si Australia. Cel mai popular dintre acestea are la baza chiar lucrarea Comunicarea cu oamenii dificili si a insumat peste 55000 de participanti. Cartea a fost tradusa in 17 limbi si este un bestseller international inca din 1990.
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Editie: Necartonata
Editura: Curtea veche / Carti cheie
Autor: Roberta Cava
Format: 200 x130
Nr de pagini: 305
An aparitie: 2018
| Weight | 275 g |
|---|
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| Shipping By | Weight | Cost |
| Royal Mail | Up to 500 grams | • Royal Mail 1st class signed for – £3.79 • Royal Mail 2nd class signed for £3.39 • Royal Mail 1st class not signed for - £2.39 • Royal Mail 2nd class not signed for - £2.30 |
| Royal Mail | Upto 2KGs | • Royal Mail 1st Class signed for – £6.47 • Royal Mail 2nd Class signed for – £4 • Royal Mail 2nd Class not signed for – £3 • Royal Mail 1st class not signed for – £5.74 |
| Royal Mail | More than 2 kg | £6.5 Flat Rate |
| Royal Mail | - | FREE Delivery for Orders over £40 |
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